Frequently asked questions

The earlier the better. Group flights, hotels and fixtures are easiest to secure with 9 to 12 months of lead time, and a longer runway gives families more time to pay and fundraise. Shorter timelines are possible — talk to us and we'll tell you honestly what's achievable.

Coaches, athletic directors, school administrators, teachers, club directors and parents organizing travel on behalf of a team or school group. Sports team travel is our primary business; educational group travel is our secondary program.

We price all-inclusive and build the trip to your budget. A typical package covers group flights, ground transportation, accommodation, most meals, games and training, cultural activities, guides and on-trip support. Everything included is itemized in your proposal — no surprises or hidden expenses.

We currently offer 19 destinations, and groups can combine more than one when the route and timing fit. We often pair an iconic gateway city with a smaller town or stretch of countryside, which is usually the part travelers remember most.

This varies depending on the airline being flown. The earliest possible is generally about 6 weeks from the trip start date, but it can be as little as 3 weeks out.

All flight information is linked on your trip landing page on our website — contact us if you are not sure how to access this. If physical e-tickets have been issued by the airline, they will be grouped together in a folder. If your booking was made with just an e-ticket number or booking reference, you will find your details on the Flight Reservation Sheet.

When registering for the trip, you will have the option to book the full package or a ground-only option that does not include flights to the destination. You are then responsible for booking your own flight. If your schedule differs from the group's, you will need to arrange your own transportation to meet the group. To switch packages after registering, contact us using the planning form or the backup email in the footer as early as possible — any change is based on availability.

Payment instructions are provided with each confirmed booking. If your group is paying together, contact your group organizer for details.

Cancellations must be submitted in writing by either email or mail. If multiple people are cancelling, please specify each participant cancelling. Fees and refunds are based on the receipt date.

Under the general cancellation policy, we first deduct from the amount actually paid the $500 cancellation fee, the required trip deposit (normally $500 when specified in your signed booking documents), and any separately documented, genuinely nonrefundable airfare or other supplier costs — never the same cost twice, and never below zero. The cancellation percentage then applies only to that remaining eligible balance, not the original total trip cost: a 25% charge (75% of the balance refundable) at 76–150 days before departure, 50% (50% refundable) at 46–75 days, and 100% (none refundable) at 45 days or fewer, based on the date we receive your written cancellation notice. For more than 150 days before departure, your written trip agreement controls. Only truly nonrefundable, unrecovered expenses are deducted, and mandatory airline and other supplier refund rights remain protected. Customized group contracts can set different deadlines and supplier costs; the written agreement you accepted controls, and previously confirmed bookings are not changed retroactively. See our terms and conditions for details and ask for written clarification if needed.

We recommend it. Travel insurance can cover trip cancellation for unexpected events, illness or injury abroad, early return home, lost or delayed luggage, damaged or stolen sports equipment, emergency medical evacuation, flight delays and a lost passport.